![]() Allow the app to access your camera and microphone. Click the Test button in the Self test section.Use this test to check your on-screen image. The test screen also contains a link that lets you see how the videoconference will work. Contact your Internet Service Provider (ISP) to investigate improving the quality of your network connection. ![]() Try lowering the maximum bandwidth used by the videoconference.Ask people in your residence to not watch streaming TV, YouTube videos, or play online games while your video visit takes place.Other apps running in the background can use up your computer’s processing power. Close any apps running on your device that are not related to your video visit.Try the test a few more times to see if the conditions are constant or if it was a temporary problem.If the test shows poor results, you might have problems with videoconferencing. A fast ping means a more responsive connection, which means a better video experience. It shows how fast your computer responds to a signal from the test site. Ping is the reaction time of your connection. Jitter measures the variation in the time for a round trip of sample data sent to and from your personal computer. For a medium-quality call, a minimum of 1 Mbps is required. Upload speed measures how long it takes to receive a signal from your computer. When complete, four tiles appear with results for Download, Jittter, Ping, and Upload.ĭownload speed measures how long it takes to send a signal to your computer. Wait a few seconds as the test completes.Good internet connection” section, click. It measures various components including upload and download speeds, jitter, and ping. This test can help you determine the quality of your internet connection and how well it will work for videoconferencing. To return to the “Welcome to eVisit" screen, click the Done button. If using a headset, try unplugging and re-plugging in the USB connection.Use a headset instead of your computer’s built-in microphone.If you cannot hear your recorded sound or if you hear static, there might be a problem with your microphone. When the end of the recording is reached, the “Pause” button turns back into a “ Playback” button.The “Playback” button turns into a “ Pause” button and the words “ Playing back.” appear beside the buttons.To test the sound of your recording, click the Playback button. To stop the sound test, click the Stop button.If using Chrome, a graph appears showing the loudness of the recorded sound.Speak a few sentences into the microphone.The test records using your default microphone device.The “Record” button turns into a “ Stop” button, the” Playback” button becomes active and the word “ Recording.” appears beside the buttons.To check your microphone, click the Record button.
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